F A Q's
What payment method is available to me?
Payment can be made with Credit or Visa debit cards (via Paypal) or directly through Paypal.
How can I be certain that you’ve received my order?
On completion of you placing your order you will receive a confirmation email. You will also receive an email to let you know when your goods have been dispatched.
When will I receive my goods?
Once payment has been received goods will be shipped within 5 working days (usually sooner). Delivery is by courier and will take a day or two to arrive at your door. Please allow longer for rural addresses.
What if my goods are damaged or the product I received is wrong?
If you receive goods that are damaged please let me know straight away so I can sort this out for you. You can contact me through the contact page or email me on sue@kandleco.co.nz. For damaged goods it would be great if you could email me images so I can chase the matter up with the courier. I need to be made aware of any issues you have within 7 days of you receiving the goods. Once a refund is authorised it will be paid directly into your bank account.
I’ve changed my mind and no longer want my product. What can I do?
As much as I would like you to love my products it may not always be the case. If you aren’t satisfied with your purchase then please contact me via the contact page or on sue@kandleco.co.nz within 7 days of receipt of goods. Once the goods are returned in a saleable condition I will be able to offer you an exchange. Please note that in this situation, postage is at the expense of the customer.
Does anyone else see my personal information?
No, only me. Paypal protects all your banking details. Please click here if you would like more information. I take your privacy very seriously so you can be certain that Kandle Co will not sell, share or pass on your private information to any third party.
Do you ship internationally?
Unfortunately I am unable to offer international shipping at this stage.
.
Payment can be made with Credit or Visa debit cards (via Paypal) or directly through Paypal.
How can I be certain that you’ve received my order?
On completion of you placing your order you will receive a confirmation email. You will also receive an email to let you know when your goods have been dispatched.
When will I receive my goods?
Once payment has been received goods will be shipped within 5 working days (usually sooner). Delivery is by courier and will take a day or two to arrive at your door. Please allow longer for rural addresses.
What if my goods are damaged or the product I received is wrong?
If you receive goods that are damaged please let me know straight away so I can sort this out for you. You can contact me through the contact page or email me on sue@kandleco.co.nz. For damaged goods it would be great if you could email me images so I can chase the matter up with the courier. I need to be made aware of any issues you have within 7 days of you receiving the goods. Once a refund is authorised it will be paid directly into your bank account.
I’ve changed my mind and no longer want my product. What can I do?
As much as I would like you to love my products it may not always be the case. If you aren’t satisfied with your purchase then please contact me via the contact page or on sue@kandleco.co.nz within 7 days of receipt of goods. Once the goods are returned in a saleable condition I will be able to offer you an exchange. Please note that in this situation, postage is at the expense of the customer.
Does anyone else see my personal information?
No, only me. Paypal protects all your banking details. Please click here if you would like more information. I take your privacy very seriously so you can be certain that Kandle Co will not sell, share or pass on your private information to any third party.
Do you ship internationally?
Unfortunately I am unable to offer international shipping at this stage.
.